Work and Spirituality

I read a post today on Catholic Spiritual Direction, a wonderful blog, listed on my blogroll in the right sidebar, to which I would refer anyone interested in very insightful posts on living a godly life in today's world. The question a reader had posed was "how do I deal with issues of advancement and self-promotion at work?" The answer was splendid, and I suggest you wander over there to read it.

I have often commented on work issues on 100th Lamb, and its predecessor blog, Blest Atheist. As with anything else, if one lets go and lets God, as the saying goes, work goes better. One does not need to tout one's accomplishments. God will ensure that they become known and noticed when that is important, and otherwise it is not important. Among the things that I have noticed when it comes to inviting God to take over my work life are the following (far from a full litany of benefits and blessings):

(1) Servant leaders become powerful leaders even though that is not their intention. Jesus showed us the way to be good servant leaders when he washed the feet of his disciples. I ask of those managers who work for me that they think constantly of when the feet of their employees need washing and to tend to that task with alacrity. Recently, a would-be leader who had run into some complications with his team members asked me as someone he considers his mentor how to handle the situation, and I told him he needed more humility, to throw his inflated ego in the trash because it was doing him no good, and forgive those who were creating problems for him. Oh, he found that hard, but he tried all of it. He even sent me a self-learning plan for developing humility, at which point I called him to my office to explain that one does not achieve humility; humility simply comes as a result of something that is so easy that is almost impossible for some people: always put others first. Others can say whether or not our actions are examples of our humility; we cannot begin to measure our own level of humility without being arrogant about it. A strange characteristic this humility! But so desirable!

(2) Power grows the more you give it away. This fact is one of the most counter-intuitive realities with which immature managers must cope. Most new managers want to hang onto power. They want their employees to defer to them, even sometimes to call them "sir" and "ma'am." They want overt respect. As a result, they get the titles, the overt behavior, and the public respect. What they don't get is the implicit respect that is not demanded but freely given, the love and support that comes with it, and the willingness to go the extra nine or ninety yards, as needed. I am tickled pink with employees who point out some shortcoming or inconsistency in my behavior. It means that we are working as a team, and teams are more powerful than individuals. I also notice that when both responsibility and authority are delegated to them, employees are willing to do whatever it takes to accomplish the tasking. In turn, if the manager asks them to do something that they would prefer not to do, they do it anyway, without grumbling, because of the bond between them. That is real power. The power that comes with position is multiplied a thousandfold when it is bestowed upon a manager not by his/her superiors but by his/her subordinates.

(3) Dealing with difficult people becomes easy, fun, and rewarding. I have said it often, and I truly mean it. I love difficult people. They are my greatest reward for being a manager. Watching a disaffected employee become a contributing team member produces one of the warmest fuzzies that any manager could ever want. I have very few difficult people among the 400 or so who work for me although four years ago when I began this position the division was considered riddled with difficult people. Now the division is called the "black hole" of our organization by the EEO office and by the Union because even people who used to practically live in those places, complaining about their supervisors and work conditions, no longer visit. They are happy contributors to their teams' work. Once a senior manager, who no longer works for me, asked how to deal with difficult people. I told him that the key was so simple that most managers won't use it: genuinely love them. He told me sorrowfully that he could not do that and not long after resigned. I replaced him with someone who could do that, and the 30 or more chronic complainers in that particular subdivision now appear in the corridors and at group meetings with big smiles. When the new manager first appeared, many stopped me in the hallway to thank me for the change in leadership. Now when they are unhappy about work conditions, they do not run to the Union or the EEO officials for help; they come to their supervisor.

(4) The workplace becomes a place of worship as well, a place where people are inexorably drawn and from which they do not wish to depart. Many a night I have chased people home with the words, "we work to live; we don't live to work." Actually, it is not the living to work that compels people to stay in the office after hours. It is the palpable presence of God in our workplace. Who would want to leave that? Once I had a manpower team from headquarters visit for a week for the purpose of determining staffing needs -- were we understaffed (yep), overstaffed (nope), or staffed just right (not that, either). After spending a week of visiting and talking to employees, during which the visitors had open access to everyone, thanks to a building schematic and names/titles of employees that I gave them with the invitation to go wherever they wanted whenever they wanted and talk to whomever they wanted. They did. The head of the visiting team came to my office at the end of the week, ostensibly, I thought, to talk to me about staffing levels. Instead, she told me that she wanted to talk about the atmosphere in the work place. "I have read about places like this," she said, "but I have never actually seen one -- where people love to come to work, support each other, and willingly remain to make sure that all tasks are completed and everything is ready for the next day. I wish I could work here." There is nothing to my credit in what she found. Rather, that is what happens when one lets God into the workplace.

(5) Moreover, once God is in the workplace, God does what God does best. Miracles happen. Chestnuts get pulled out of the fire by unseen hands. Cutting-edge and seemingly-impossible-because-no-one-has-ever-done-it-before work gets done with amazing ease. Where task and mission require, 48 hours of work finishes itself in eight hours. Pride in the accomplishment of the division and not in the accomplishments of individuals appears; employees give credit to each other, supervisors to employees, and employees to supervisors. People talk about God and even pray together -- in an institution where separation of Church and State is the norm, the expected, the required. The most amazing, though, are the real miracles. We have had several people literally on the brink of death who have reappeared in our midst. I have blogged before about some of them, among these being Jackie, who ended up with a blog clot in her lung and comatose after surgery but survived and will be returning to work, and Tareq, an Iraqi immigrant to the United States who suffered from cancer and heart failure and did eventually die but not before a miraculous post-surgery recovery that gave him an additional year at work and at home, a year he desperately needed to put his family matters straight and save the life of his son who had to be rescued from Iraq when he was personally targeted by insurgents. For all these people, we have had employees of several faiths praying together, our own little ecumenical world, where religious flavor and fervor come second and God and each other come first.

Well, this is not at all the post I had planned to write today, but the writing of it took on a life of its own, inspired by my reading of Fr. Todd's response to the questioner on Catholic Spiritual Direction, and here it now is. So, I shall post it. Tomorrow I will post what I had planned to put up today.

(Note: I know that the image is not entirely appropriate, but it is also not entirely inappropriate. I found it on the web and could not resist including it!)

Going to the Ball

As I emulate Cinderella and head off to this year's ball, I will leave a post for the sharing in my absence. First, let me say that I am not the ball type. I would rather be hiking mountains than sipping tea. But, I do not always get to choose. As one of the more visible leaders of our organization (combination of high post and big mouth), I cannot ditch the annual ball, much as I would like to.

Last year I wrote a post that garnered a fair amount of comments and discussion about my dilemma in what to wear. (I had actually been able to avoid earlier balls for acceptable reasons, but I had no acceptable reason last year, and so I appeared upon demand.) I could not bring myself to spend hundreds (or dozens) of dollars on the required attire: tuxedo or gown. There was so much more I could do of value with that kind of money, and there was also that Franciscan vow of poverty. So, I decided to wear a dress from Jordan that I had purchased there for $5 and that would look dressy in the USA although I had some serious doubts when I arrived and started to mix in among the tuxedos and ball gowns. (You can read the post here: VIP or VOP or Both? It includes a larger discussion of the decision-making process and results).

The most evident result was the reputation I gained by wearing ethnic dress. Everyone who did not attend the ball heard about it. This year, a few weeks ago, several people who had been to their home countries in the last few months brought me local dresses, asking me to wear them in honor of their culture. (I ensured that they had bought them for $25 or less, the ethical limit our organization places on gifts from employees to supervisors.) I understood the intent. They were not bribes; they just wanted to feel that their senior supervisor respected and even liked their cultures. Of course, I do. I have been to most of their countries and speak most of their languages. Wherever I am, I try to blend and often succeed. I felt honored by the requests. The situation, however, contains its own dilemma: which of the six ethnic dresses and four ethnic shawls should I wear?

Actually, I have decided on none of them. I will wear that $5 Jordanian dress again. Then, I will find other occasions to honor all those who have requested it through the gift of their ethnic attire.

Interestingly, I may have started something. This year's ball announcement again listed tuxedos and gowns as acceptable attire but added "or culturally appropriate attire." Never think that one person cannot create change!

[Note: Image above drawn by Tom Dubois -- click here to see more of his beautiful art work, which is for sale.]

Thankful Thursday #4

This week has been full of high drama, trauma, and, of course, stress. As we move forward rapidly at work to fill the 100 new positions (yes! in this economy, this is great!) created in fields where it is very difficult to find people with the rare skills needed for somewhat esoteric positions, my boss, in very uncharacteristic fashion, has been attempting a level of micromanagement that I have never seen from him before. The most difficult part is that he will make a decision, step in and do the work, and then we will have to re-do it appropriately because he does not know all the needed details and makes mistakes that would put egg on his face if we did not quietly smooth out the wrinkles. He also took one of my subordinate supervisors to task for a relatively small error in judgment. I stepped in, told my subordinate not to respond, and then finessed the situation with my boss and afterward calmed the anxiety of my subordinate. I understand my boss's need for a sense of control right now: in the last five working days, we have had three videoconferences about the new, high-profile projects with our headquarters in Washington. Whether we succeed or fail, the international fallout will be significant. I prefer, of course, to succeed, and I feel confident that my folks can manage things if we are allowed the breathing space to get done what we need to do. At least, I thought that until I found out this morning that two key players had gone on leave without pushing through the hiring papers for people who need to begin work on January 4, leaving only a new semi-senior manager without the know-how to finish them up. I had no alternative: I called them both in off leave. Yep, drama, trauma, and stress!

God has blessed me with a great deputy and great senior managers -- people who are both competent and with whom I can speak freely and share both my emotional state and my spiritual dependence on God. I told my deputy this morning that sometimes these days the only way I make it through the day with my sanity, compassion (most of the time), and humor intact is through constant prayer. "Unceasing prayer," he responded. "Me, too."

That is precisely what I am grateful for this week: the people God has put into my life. Not only do I have competent people at work to whom I can delegate work and with whom I can defuse stress, not add to it, but also people who love and obey God and with whom, even in a secular work environment, I can talk about spiritual matters. They all are just fine with God coming to work with us -- and God does. I/we otherwise would not be able to accomplish what I/we do.

Beyond work, there are many wonderful people in my life who help God to keep me focused on the important things, including you, my blogger friends. Among the "locals" in my life are the members of my Monday night prayer group at the mission. The founder of the prayer group retired from directing it last year and asked me to take it over. Not feeling sufficiently competent to do so, I approached a friend who is a spiritual director to co-direct. I manage the logistics for which my extroversion is useful in organizing people, motivating them, and keeping them involved. He handles the content, and I learn from him just as much as everyone else does.

Then there is my life itself, for which I am highly grateful to God (even for the "messy" stuff like the horrific abuse during my early years for all that made me what I am today and developed an attitude of fortitude that I needed for the years I spent providing consultation in 23 countries to ministries of education, institutions, and organizations, for all the advocacy I had to do for my own children and the others, such as Shura, who came into my life, and for adequately supporting my subordinates in times like these when they are treated less kindly than one would like by nervous leaders in our organization.) The film, Joyex noel (highly recommended for Christmas season watching), which our prayer group, having gathered at my house for potluck, prayer, and a movie, watched this past Monday made me realize how God has filled my life with wonderfully special moments. In the movie, soldiers from three warring countries, who are dug into trenches a few hundred yards from each other, call a truce in order to celebrate Christmas with songs, mass (conducted by the Scottish chaplain), and burial of their dead. Sworn to be enemies by their governments, they become friends.

Likewise, years ago, during the Cold War, of which my daughter Lizzie and I are veterans, I contributed one drop in the river of peace that we now somewhat tentatively enjoy, or so I would like to think. At the time, being an American Army officer, I was the sworn enemy of the USSR. Over time, I came to know the Russians well and ultimately completed my PhD in Moscow. Ironically, it was the Russians, not the Americans, who enabled me to finish my education. So, sitting at a table with the vice-president of the Humanities University in Minsk, Belarus in 1993, I was flabbergasted to meet an enemy. Yes, truly, an enemy. You see, the vice-president had been an officer in the Red Army during the Cold War and, as such, was my sworn enemy. After the shock wore off, just like the soldiers in the film, Joyeux noel, the vice-president and I became friends. (A fuller version of the story is here on my Mahlou Musings blog.) To be allowed that encounter was extraordinary. The two of us found ourselves in one of those moments that can only be described as "larger than life." God has a way of moving us beyond the narrow confines of our daily routines, giving us a glimpse of His humanity untouched by the taint of human selfishness, governments' focus on self-continuation, or the silly-but-destructive hatred borne from fear of people who are not like us ethnically, racially, or religiously. For a brief moment in 1993, God let the two of us sense something beyond limited human existence; he let us see a bit of the divine in each other, that little God-seed that Meister Eckhart says is within each of us. That is something we both will remember forever and for which we will be eternally grateful.

More information about the Thankful Thursday meme can be found at the website of Grace Alone.

Tareq Died Today

To protect the privacy of the individual involved and that of his family, I will use an alias--Tareq--to share with you a remarkable story.

Tareq was one of my employees, and it came as no surprise that he died. For more than three years, he battled tumors and heart disease and rarely missed a day of work. What was a surprise was that Tareq managed to spend three years with us that he supposedly did not have. More than that, Tareq was a reminder to all of us of God's love and power.

I came to know Tareq right after I had taken up the position as his boss's boss's boss. I suppose, given the managerial distance between us, I should not have come to know him at all. However, early on, Tareq had a problem, a serious one. An immigrant to the USA from Iraq, he had family members back home, ones who had not wanted to leave Iraq. Among them was a son. Somehow, members of the insurgency learned that Tareq was working with an organization in support of the US government and targeted his son. (Of course, just being Christian in northern Iraq has, even before the war, been enough to put one in danger.) In the case of Tareq's son, first threatening messages were left. Then, another relative was killed, a case of mistaken identify. Tareq's son went into hiding, pretty much in the same area where Saddam Hussein was able to go undiscovered for weeks. Tareq went to his supervisor for help; the situation was overwhelming for that supervisor, and he sent Tareq to his supervisor. In this manner, Tareq was passed upward until he rather quickly landed in my office in pretty desperate shape. Rather than send him to my supervisor, the "proper" thing to do, I helped him call the Washington office of our senator, which I considered the proper thing to do. It would be much faster, and the worst that could happen to me would be a reprimand for working out of channels. In the interim, we just might be able to save Tareq's son--and we did. The senator leapt into action, contacting the US Embassy in Iraq, which was able to ferret Tareq's son out of the country (one of those exciting adventures that does not get reported and should not, for the safety of all involved, be reported in any more detail than I have provided here).

And so, I knew Tareq, and Tareq knew me. In fact, after that he felt bonded to me in some way, as to a protector, both because of my assistance with his son's rescue and also because I extended his contract a couple of months past the surgery period so that he could continue to get medical benefits. Therefore, it should have been no surprise that he would want to say good-bye to me. He had worked every day throughout his period of chemotherapy for cancer, but once the tumors were shrunk, he was cleared for a long-needed quadruple by-pass.

On the morning before his surgery, Tareq cleaned out his office. He did not plan to return to work, the doctors having given him only a 3% chance of survival, the cancer and heart trouble being a deadly combination. He said an emotional good-bye to his colleagues, then headed for my office. I was out of the office. He left a note. I found the note and went to his office. He was gone, saying good-bye to other colleagues. I left a note. And so it went all morning until he had to leave without saying-good-bye.

The last thing he sent from his computer was an e-mail note to me, thanking me for my support and asking me to pray for him. Now, I had a dilemma. I work in an organization where not only is separation of church and state expected, it is required, and as the senior leader in my division, it is up to me to enforce it (along a myriad other rules). Was the prayer of one person enough? I asked myself. Well, yeah, probably it was, but I wanted more for Tareq. I wanted the prayers of his colleagues. And so, using careful wording to avoid raising many objections, I forwarded Tareq's note to the 400 employees who work for me with a request from me: "If you have a belief system that will allow you to honor Tareq's request, please do so."

Well, many people (actually, most people) responded to that request. We had Christians of several denominations, Jews of various persuasions, and Sunni & Shia Muslims all praying together, often in the same office. Even Buddhists joined in. They prayed, as well, in their churches, synagogues, and mosques and relayed that information to Tareq. We also sent flowers and cards to Tareq. All this cheered him up during his recovery. It was the prayers, though, that were special. They not only bonded all of us to Tareq but also bonded all of us to each other. My organization went from a place where religion had been sidelined to a place where one could feel the spirituality of those working there as soon as one walked through a door.

Three weeks later, I happened to be in the office area where Tareq used to work -- and there sat Tareq. "What are you doing here?" I asked in surprise.

"I beat the odds," he grinned, "and the doctors are still in shock!"

Those extra three years that we have had Tareq with us have continually reminded us of the power of prayer, of God's love, and of how God's people can work together, regardless of religion, for the good of each other and for the glory of God. Since that time, God has always come to work with me and with most of my employees. Not that God was not that before, but now we allow ourselves to speak of God, turn problems over to God, and deliberately include God in our work life. As a result, our organization has gone from being a business-as-usual, impersonal, unemotional set of offices to an involved, gentle, loving, happy, huge family of God where coming to work is something to look forward to every day.